Shipping & Returns Policy
All made to order clothing is shipped from the Blue Mountains, NSW Australia by Australia post. Due to the nature of our made to order range, orders have a turnaround time of 3-4 weeks to complete, ship and arrive at your door. You will receive an email advising when your order has been shipped with your tracking number. Shipping may take between 2-8 days within Australia and 6-27 days internationally. Delays may also occur due to COVID-19.
Returns of Made To Order garments
We do not accept returns or exchanges unless the garment has a fault or there has been a mistake. Please email us at email@example.com within 7 days of receiving your order with a valid reason and photos for the return of your order.
All sales are final and once an order is placed, our garments are made to order and we do not offer refunds or exchanges. Refunds are not given if you change your mind.
We take great care in photographing our garments and ensuring that the colour represented on our website is as closely matched to the finished product as possible. However, not all screens are created equal and cannot ensure that the garments you receive will be exactly the same as what you see on your computer or device. Please follow all care instructions on the care labels sewn into each garment to ensure longevity out of your garment.
Refunds are processed within 7 days of reviewing your returned item if it is deemed refundable. All refunds are made at the discretion of Honey & Rose Designs. You will also be responsible for paying for the shipping costs for returning your item.
Return of PDF Patterns
Honey & Rose PDF patterns are available for download instantly after purchase on the confirmation page and a download link will also be emailed after purchase. Please save your pattern to your computer before you print it to save it for future use. You may print or download contents to a local hard disk for your personal and non-commercial use only.
For more information on PDF patterns visit our How To Print & Assemble PDF Sewing Patterns page. Due to the nature of digital PDF sewing pattern files, Honey & Rose does not offer refunds or exchanges, all sales are final
Last updated 13 April 2023.