Shipping & Returns Policy

Shipping

All printed patterns and fabric is shipped from the Blue Mountains, NSW Australia by Australia post. Orders will be shipped in 2-3 business days of the order being placed. You will receive an email advising when your order has been shipped with your tracking number. Shipping may take between 2-8 days within Australia and 6-27 days internationally. Delays may also occur due to COVID-19.

 

Free Shipping Available to Blue Mountains Residents

Free shipping is available to the Blue Mountains residents in the suburbs listed below. Unfortunately due to the current restrictions with the Shopify platform, these codes cannot be used in conjunction with any other offers or discounts.

Enter code LBM-FREE-SHIPPING if your live in the following suburbs - Lapstone, Glenbrook, Blaxland, Mount Riverview, Warrimoo, Valley Heights, Winmalee, Yellow Rock Hawkesbury Heights or Springwood.

Enter code MBM-FREE-SHIPPING if your live in the following suburbs - Faulconbridge, Linden, Woodford, Hazelbrook, Lawson, Bullaburra, Wentworth Falls, Leura or Katoomba.

 

Return of PDF Patterns

Honey & Rose PDF patterns are available for download instantly after purchase on the confirmation page and a download link will also be emailed after purchase. Please save your pattern to your computer before you print it to save it for future use. You may print or download contents to a local hard disk for your personal and non-commercial use only.

For more information on PDF patterns visit our How To Print & Assemble PDF Sewing Patterns page. Due to the nature of digital PDF sewing pattern files, Honey & Rose does not offer refunds or exchanges, all sales are final

 

Return & Refund of Printed Patterns and Fabric 

If you need to return your product if it is faulty or there has been a mistake, please email us at hello@honeyandrose.com.au within 7 days of receiving your order with a valid reason for the return of your order. 

All sales are final and once an order is placed, the fabric is cut to order and we cannot offer refunds or exchanges. Refunds are not given if you change your mind. 

We take great care in photographing our fabric and ensuring that the colour represented on our website is as closely matched to the finished product as possible. However, not all screens are created equal and cannot ensure that the fabric you receive will be exactly the same as what you see on your computer or device. Natural wear, abrasion, shrinkage, stretch or minor dye variations are common for natural textiles including linen and are not acceptable reasons for return. Please follow all care instructions given on the fabric product page and also in your order.

Refunds are processed within 7 days of reviewing your returned item if it is deemed refundable. All refunds are made at the discretion of Honey & Rose DesignsYou will also be responsible for paying for the shipping costs for returning your item.

 

Last updated 16 May 2022.